Customer Care Advisor

About the role

The Bread Factory is looking for a friendly and proactive Customer Care Advisor to be the first point of contact for our customers. You will handle enquiries, complaints and order processing while supporting the smooth flow of production and delivery.

Key responsibilities

• Answer customer queries via phone, email and chat as the primary contact.
• Log and process daily orders using the TROPOS ordering system.
• Liaise with production, logistics and other departments to resolve issues and ensure timely delivery.
• Identify recurring problems and flag them to the Customer Care Team Leader or Manager.
• Maintain accurate records and uphold high standards of data quality.

Required profile

• Willingness to work a 5‑day rotating schedule, including weekends, with shifts between 6 am‑5 pm.
• Excellent customer service attitude and strong communication skills, both verbal and written.
• High attention to detail, accuracy and the ability to meet daily deadlines under pressure.
• Effective problem‑solving abilities and the capacity to prioritize tasks.
• Strong IT proficiency and professional telephone etiquette.

Required skills

• TROPOS ordering system

What we offer

• Fresh bakery products daily for personal use.
• 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets.
• 25 days holiday plus bank holidays.
• Discounts with high‑street retailers and restaurants.
• 24‑hour GP service and cycle‑to‑work scheme.