Customer Care Apprenticeship - Retail Banking, Manchester

About the role

Barclays is recruiting for its 2027 Customer Care Apprenticeship in Manchester, a permanent full-time position with an annual salary of £25,200 plus benefits. The apprenticeship leads to a Senior Financial Services Customer Adviser qualification, combining practical work with a professional qualification, and is aimed at school leavers and career changers.

Key responsibilities

• Take part in the day-to-day activities of the retail banking division, helping senior colleagues make informed decisions and develop new products and services.
• Carry out small research projects, prepare presentations and reports, and collaborate with senior management to put research findings into practice.
• Work with cross-functional teams and take part in training and development programmes.
• Help identify opportunities, develop business cases and manage the launch of new retail banking products and services.
• Manage client relationships and provide customer service support, answering product questions, processing transactions and resolving complaints, under steadily decreasing supervision.
• Develop and run financial models and strategies that support retail banking decisions.
• Train and mentor junior colleagues.

Required profile

• 5 GCSEs at grades A*-C (9-5) including Maths and English, or equivalent.
• Commitment and enthusiasm, with the willingness to work hard every day.
• Legal right to work in the UK for the full duration of the programme (August 2027 to August 2029).
• No previous study, training, qualifications, apprenticeship or funded education that would make you ineligible for government apprentice funding.

Application process

• Apply online by 27 November 2026; the vacancy may close earlier.
• Application is reviewed, followed by online assessments, an eligibility survey and an in-person assessment day in October 2026.
• Apprentices are supported by a Programme Support Manager and a specialist mentor.