Customer Care Associate – Enterprise (Turkey)

About the role

As a Customer Care Associate – Enterprise you will support a strategic enterprise account for Turkey, handling customer interactions via chat, email and WhatsApp. You will work closely with implementation, customer success and solutions engineering teams to ensure fast, empathetic resolutions and maintain high service standards.

Key responsibilities

• Provide day‑to‑day support for the enterprise account across chat, email and WhatsApp, delivering fast and empathetic resolutions.
• Meet service standards by adhering to response times, SLA commitments and customer satisfaction targets.
• Diagnose and troubleshoot issues independently, involving internal technical or operational teams when needed.
• Collaborate with Customer Success and Implementation to align on account priorities, coordinate changes and resolve recurring problems.
• Translate frontline insights into process, documentation and product improvements and share learnings across the global Care organization.

Required profile

• Minimum 1 year of experience in customer care, support or service, preferably in B2B SaaS or enterprise environments.
• Full professional proficiency in English and Turkish (C1+); additional languages such as French, German or Spanish are a plus.
• Strong problem‑solving ability, attention to detail and sound judgment to prioritize and resolve issues.
• Ability to thrive in a high‑volume environment, managing multiple conversations without compromising quality.
• Customer‑focused mindset with clear communication, patience under pressure and teamwork across functions.
• Experience coaching external agents and helping them meet enterprise quality standards.

What we offer

• Work on digitising core operating systems for food distributors, automating orders, sales and payments.
• Contribute to an AI‑driven SaaS product with proven market fit that directly improves order accuracy, speed and margins.
• Join a global team across six countries and 40+ nationalities in a unicorn‑valued company (~$1.2 B valuation) backed by $300 M+ funding.
• Receive equity, competitive compensation, health and wellbeing support, and long‑term benefits such as a sabbatical (localized per office).
• Collaborate with people who own outcomes in a messy, real‑world system and scale solutions at enterprise level.