Customer Care & Quality Executive

About the role

Join Clarion’s Customer Experience team as a Customer Care & Quality Executive. You will ensure that every homeowner enjoys a smooth, supportive experience during the Defect Liability Period, handling issues promptly and professionally.

Key responsibilities

• Manage and resolve property defect reports within agreed timelines.
• Communicate clearly with customers, keeping them informed throughout the resolution process.
• Track defect trends, propose preventative actions and contribute to continuous improvement.
• Maintain accurate records in the CRM system and produce regular performance reports.

Required profile

• Strong written and verbal communication skills with a customer‑focused attitude.
• High attention to detail and ability to work in a fast‑paced environment.
• Eligibility to work in the UK and willingness to travel across the region as needed.

Required skills

• Proficiency with CRM systems.
• Microsoft Office suite – Word, Excel and Outlook.

What we offer

• Permanent, hybrid role based in Islington with one office day per week.
• Competitive salary £30,264‑£37,830 per year.
• Benefits that support work‑life balance and professional development.