Customer Consultant – 8 hrs/week (Fixed‑Term)

About the role

We are looking for an enthusiastic Customer Consultant to join our London store on a fixed‑term basis, working 8 hours per week. You will help the store management team deliver outstanding service, drive sales and embody The Body Shop’s ethical beauty values.

Key responsibilities

• Support store managers in achieving sales and profit targets.
• Provide exceptional, personalised customer service on the shop floor.
• Advise customers on product selection, sharing knowledge of ingredients and Community Trade origins.
• Maintain compliance with company policies, procedures and visual standards.
• Engage proactively with customers to create a welcoming, inspirational shopping experience.

Required profile

• Strong interpersonal skills and ability to build rapport with customers.
• Previous customer‑service or retail experience is desirable.
• Excellent communication and listening abilities.
• Genuine passion for beauty, cosmetics and ethical retail.
• Flexible availability for evenings, weekends and holiday shifts.

Required skills

What we offer

• Opportunity to work for a globally recognised ethical beauty brand.
• Training on product knowledge and sustainable sourcing.
• Friendly, purpose‑driven team environment.