Customer Coordinator

About the role

Our client, a successful horticultural business, is looking for a Customer Coordinator to support their busy Christmas operations. You will coordinate seasonal projects, manage enquiries and quotations, and ensure clients receive excellent service from initial enquiry through to installation and collection.

Key responsibilities

• Act as the main point of contact for incoming Christmas enquiries from clients and internal teams.
• Prepare and issue accurate quotations and proposals.
• Coordinate subcontractors for Christmas installations across the UK.
• Manage installation schedules, client requirements and project expectations.
• Complete and issue Risk Assessments and Method Statements (RAMS).
• Manage the Christmas inbox, responding to enquiries promptly and professionally.
• Handle incoming calls from clients, prospects and subcontractors.
• Maintain accurate records and update internal systems and CRM platforms.
• Coordinate projects involving Christmas trees, wreaths, garlands and bespoke festive displays.
• Liaise with internal teams to ensure smooth, on‑time delivery.
• Provide a high level of customer service throughout the project lifecycle.

Required profile

• Previous experience in customer service, administration, coordination or project support.
• Excellent organisational skills with the ability to manage multiple tasks and deadlines.
• Strong attention to detail and accuracy.
• Confident communication skills and ability to build positive relationships.
• Proactive approach with ownership of tasks.
• Strong problem‑solving skills and a positive attitude.
• Ability to work well under pressure during busy seasonal periods.

Required skills

• Microsoft Office
• CRM systems

What we offer

• £29,000 per annum
• 6‑month fixed‑term contract
• Hybrid working (1 day per week from home)
• 25 days holiday plus UK Bank Holidays (pro rata)
• Lunch provided when working on site