Customer Experience Advisor – Retail Banking (Barry & Caerphilly)

About the role

Santander is seeking a Customer Experience Advisor to work across its Barry and Caerphilly branches. This 12‑month fixed‑term position involves 17.5 hours per week on a rotating schedule, providing face‑to‑face and phone support to retail banking customers.

Key responsibilities

• Serve as the first point of contact for customers in‑branch and via telephone.
• Process day‑to‑day transactions, answer queries and provide product information.
• Assist customers with technology use in the banking hall and protect them from fraud and scams.
• Build relationships, identify solutions and suggest improvements to the customer experience.
• Travel between the Barry and Caerphilly locations according to the twinned‑site rota.

Required profile

• Strong communication and listening skills.
• Ability to work flexibly across a varied schedule (Monday‑Saturday, 8 am‑6 pm).
• Customer‑focused mindset with a proactive approach to problem solving.
• Willingness to travel between the two branch sites.

Required skills

• Basic proficiency with standard banking software and transaction systems.

What we offer

• 12‑month fixed‑term contract.
• Hybrid branch schedule covering both Barry and Caerphilly locations.
• Opportunities to develop banking knowledge and customer service expertise.