Customer Experience Advisor – Retail Banking (Basildon)
Santander · Basildon
Job description
About the role
Santander is seeking a Customer Experience Advisor to work in its Basildon branch. The role involves 35 hours per week on a rotating schedule (Monday‑Saturday, 8 am‑6 pm) and serves as the primary point of contact for customers both in‑branch and over the phone.
Key responsibilities
- Act as the first point of contact for customers in the branch or via telephone.
- Assist with day‑to‑day transactions, queries and service requests.
- Answer inbound customer calls to the contact centre.
- Build relationships and provide tailored solutions.
- Develop knowledge of Santander’s products and services to support customers effectively.
- Identify and propose improvements to the customer experience.
Required profile
- Flexible and comfortable handling a broad range of activities.
- Ability to thrive in a busy, multi‑skilled environment.
- Strong communication and problem‑solving orientation.
- Team‑oriented mindset with a proactive approach to risk and fraud prevention.
Required skills
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Published 1 month ago
Expires 2 weeks from now
14 views · 0 interested
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Santander
Basildon
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