Customer Experience Advisor – Retail Banking (Lurgan)

About the role

Santander is seeking a Customer Experience Advisor for its Lurgan branch, working 28 hours per week on a rota basis from Monday to Saturday between 8 am and 6 pm. You will be the friendly face and voice of the bank, helping customers with cash transactions, technology assistance, phone support and fraud protection.

Key responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into the contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of services and products to support customers.
• Identify new ways to improve the customer experience.

Required profile

• Proven ability to deliver outstanding customer service in face‑to‑face or telephony environments (required).
• Effective communication skills to understand customer needs (required).
• Desire to go above and beyond for customers (preferred).
• Team‑working skills with a flexible, can‑do approach (preferred).
• Openness to a broad range of activities beyond standard expectations (preferred).
• Ability to grow, adapt and change with business priorities (preferred).

What we offer

• Starting salary of £25,000 plus a £500 flexible benefit allowance and up to an 8% discretionary bonus.
• 25 days holiday (increasing to 26 after 5 years) plus bank holidays, with the option to purchase additional days.
• Pension contributions of 8% from the employer (up to 12.5% with employee contributions) and a range of discounted healthcare benefits.