Customer Experience Advisor – Retail Banking (Part‑time)

About the role

The Customer Experience Advisor will be the friendly face and voice of Santander in the Carlisle branch, helping customers with transactions, technology assistance and fraud protection on a part‑time, rota‑based schedule.

Key responsibilities

• Act as the first point of contact for customers in‑branch and over the phone.
• Assist with day‑to‑day transactions, queries and service requests.
• Answer customer calls in the contact centre and build lasting relationships.
• Develop knowledge of Santander’s products and services to provide accurate advice.
• Identify and suggest improvements to enhance the customer experience.

Required profile

• Proven ability to deliver outstanding customer service in a face‑to‑face or telephony environment.
• Strong communication skills to understand and meet customer needs.
• Flexibility to undertake a broad range of activities and work on a rota.
• Team‑working attitude with a can‑do approach.

What we offer

• Starting salary of £25,000 per year (pro‑rata) plus a discretionary performance bonus.
• £500 flexible benefit allowance and 25 days holiday (increasing after 5 years).
• Pension contribution of 8% of salary (up to 12.5% with employee contributions).
• Access to discounted healthcare, wellbeing programmes and staff banking products.
• Opportunities for career development within a global banking network.