Customer Experience Advisor – Retail Banking (Stockport)

About the role

Join Santander’s Stockport branch as a Customer Experience Advisor, delivering friendly, knowledgeable service to retail banking customers. You will be the first point of contact, helping clients with transactions, queries and protecting them from fraud while working in a dynamic, multi‑skill environment.

Key responsibilities

• Act as the first point of contact for customers in the branch or over the phone.
• Process day‑to‑day cash transactions, account queries and service requests.
• Answer inbound calls to the contact centre and provide accurate advice.
• Build relationships, identify solutions and safeguard customers against fraud and scams.
• Continuously develop product knowledge and suggest improvements to the customer experience.

Required profile

• Strong communication and listening abilities.
• Flexibility to work a rotating schedule (Monday‑Saturday, 8 am‑6 pm).
• Customer‑focused attitude with a proactive problem‑solving approach.
• Comfortable handling cash and using branch technology.

Required skills

What we offer

• 35‑hour weekly schedule with rotating shifts.
• Supportive, close‑knit team in a modern branch setting.
• Opportunities to develop banking knowledge and progress your career.