Customer Experience Executive – 12‑Month Fixed‑Term

About the role

Join Santander Consumer Finance as a Customer Experience Executive on a 12‑month fixed‑term contract. You will handle inbound customer enquiries and complaints via phone, email, live chat and post, ensuring clear communication and compliance with GDPR.

Key responsibilities

• Respond to customer queries and complaints across multiple channels, providing accurate information and managing expectations.
• Document interactions, amend customer details, and ensure data is recorded in line with GDPR and Data Protection Act.
• Investigate complaints by liaising with internal departments and external parties, aiming for fair resolutions within set timeframes.
• Achieve monthly performance targets and adhere to company policies, risk frameworks and FCA regulations.

Required profile

• Previous customer service or call‑centre experience, with the ability to handle complex queries.
• Strong communication skills, both verbal and written, and the ability to show empathy.
• Ability to work under pressure, meet deadlines and manage own workload.
• Attention to detail and numeracy skills.

What we offer

• Competitive salary £25,000‑£28,000 per annum.
• 25 days holiday plus bank holidays.
• Annual bonus based on personal and company performance.
• £500 flexible benefits allowance and generous pension contributions.
• Sharesave scheme, discounted gym passes and employee assistance programme.