Customer Experience Optimisation Manager (CRO)

About the role

We are seeking a Customer Experience Optimisation Manager to own the end‑to‑end digital journey across multiple brands. In this high‑impact role you will drive conversion, retention and overall CX through data‑led experimentation and continuous improvement.

Key responsibilities

• Own and optimise the full digital customer journey, accountable for conversion rate and revenue performance.
• Develop and execute a data‑driven experimentation roadmap, including A/B testing and CRO initiatives.
• Use analytics, customer insights and testing tools to identify optimisation opportunities.
• Collaborate with product, UX, engineering and marketing teams to implement winning experiments.
• Define CX metrics, monitor performance and present insights to senior stakeholders.
• Champion a culture of continuous improvement, innovation and customer‑centricity.

Required profile

• Proven experience in customer experience, CRO or product optimisation.
• Strong analytical mindset with a track record of using data to drive decisions.
• Excellent communication skills and ability to influence stakeholders at all levels.
• Experience working in fast‑paced, cross‑functional environments.

Required skills

• Google Analytics
• Optimizely
• VWO

What we offer

• Flexible, remote‑first working model with 1‑2 days per month onsite.
• Competitive salary of up to £60,000 per year plus performance‑based bonus.
• Opportunity to work in a data‑driven, innovative environment with clear career progression.
• Collaborative, high‑performing team culture and exposure to multi‑brand, international markets.