Customer Key Account Coordinator

About the role

We are looking for a Customer Key Account Coordinator to join our client’s team in Staverton, Gloucester. The role ensures key account customers receive high‑quality support through effective communication, reporting and administration.

Key responsibilities

• Maintain customer records and documentation
• Coordinate customer review meetings
• Prepare quotations and coordinate works
• Manage customer reporting
• Ensure key account compliance
• Monitor engineer performance and job quality
• Process key account administration
• Support invoicing and job completion
• Collaborate across service teams
• Manage engineer documentation
• Coordinate customer communications
• Support business growth and maintenance contracts
• Monitor maintenance scheduling
• Provide management reporting and data analysis

Required profile

• Ability to work in a busy environment
• Reliable and assertive team member
• Good understanding of common Microsoft Office applications
• Strong organisational and communication abilities

Required skills

• Microsoft Office

What we offer

• Salary up to £36,000 per year (depending on experience)
• Comprehensive annual training programme with six‑monthly appraisal
• Clear progression and regular promotion opportunities
• Minimum 5 % discount on shopping retailers and additional Perkbox discounts
• Company pension scheme
• Social events (football, family day, team building)
• Free weekly Greggs and Café Nero
• Monthly employee company bonus scheme
• Cycle‑to‑work scheme
• Xerlife health and wellbeing support