Customer Relations Advisor (Temporary)

About the role

We are looking for a Customer Relations Advisor to join our client’s internal customer relations team on a temporary basis, with the possibility of becoming permanent. The role is primarily telephone‑based but operates outside a traditional call‑centre environment.

Key responsibilities

• Communicate with business partners and customers via phone, email and online chat to resolve complaints and enquiries.
• Investigate and log issues, ensuring compliance with current Data Protection guidelines.
• Identify potential regulatory breaches or operational incidents and raise them to management.
• Maintain accurate records in internal systems for team review.
• Monitor patterns and trends in customer feedback and report findings.

Required profile

• Strong problem‑solving attitude and ability to get to the root of issues.
• Decision‑making based on facts and evidence.
• Excellent communication skills, both verbal and written.
• Attention to detail and ability to work collaboratively with colleagues.

Required skills

• Familiarity with data protection regulations.
• Experience using internal CRM or ticketing systems.

What we offer

• Competitive hourly rate of £13.08.
• Full‑time temporary contract with potential for permanent placement.
• Opportunity to work within a supportive internal team.