Customer Relations Executive

About the role

Join a busy, fast‑paced customer experience team delivering support via phone, email and live chat. You will be the primary point of contact for customers after installation, handling queries, complaints and after‑care cases in an office‑based environment.

Key responsibilities

• Act as the main contact for customers following installation.
• Manage customer queries, concerns and complaints from start to resolution.
• Handle a high volume of cases simultaneously, prioritising effectively.
• Coordinate service visits and follow‑up appointments.
• Liaise with internal departments to resolve technical or service issues.
• Update CRM systems with accurate case notes and outcomes.
• Respond to customer feedback and written correspondence professionally.
• Meet service level and KPI targets within the customer relations function.

Required profile

• Previous experience in customer relations or complaints handling.
• Strong written and verbal communication skills.
• Confidence managing sensitive or complex customer situations.
• Ability to multitask and manage 20+ active cases effectively.
• Highly organised with strong attention to detail.
• Comfortable working in a fast‑paced office environment.

Required skills

• CRM systems

What we offer

• £27,000 – £32,000 basic salary plus monthly bonus scheme.
• 37.5 hours per week, Monday‑Friday 9am‑8pm, one Saturday per month on a rota.
• Hybrid working after probation period.
• 31 days holiday inclusive of Bank Holidays.
• Pension scheme, cycle‑to‑work, free onsite parking, health‑focused benefits.
• Career progression opportunities and regular salary reviews.