Customer Service Admin Officer

About the role

We are looking for a Customer Service Admin Officer to join our team in Bideford. The role combines front‑line phone support with a range of administrative duties, ensuring smooth daily operations for our clients. You will act as the first point of contact for callers and help keep office processes running efficiently.

Key responsibilities

• Answer and direct incoming calls, take accurate messages and provide first‑line support to customers.
• Process Building Control applications and related documentation in a timely manner.
• Handle day‑to‑day administrative tasks such as post handling, scanning, filing and responding to email enquiries.
• Maintain accurate records of communications and update internal systems as required.

Required profile

• Proven experience in a customer‑service environment.
• Strong communication abilities and a professional telephone manner.
• Comfortable using standard office IT equipment and software.
• Ability to work independently while supporting the wider team.

Required skills

• IT skills

What we offer

• Competitive hourly rate of £13.90.
• Full‑time temporary (fixed‑term) contract.
• Supportive team environment with opportunities to develop administrative and customer‑service expertise.