Customer Service & Administrative Assistant (Hybrid, Basingstoke)

About the role

We are looking for two organised Customer Service Assistants to join our team in Basingstoke. The role is hybrid, with four days on‑site and flexibility to work from home, delivering a full‑time 37.5‑hour week.

Key responsibilities

• Maintain and update the customer master database, ensuring data‑protection compliance.
• Raise quotations, process orders and manage scheduling agreements.
• Handle daily telephone and email enquiries, building strong customer relationships.
• Collaborate with Distribution, Planning, Sales Operations and Finance to align stock, pricing and payment expectations.
• Investigate and resolve customer queries, complaints and logistics issues.
• Liaise with courier agents and use tracking platforms to monitor deliveries.
• Code, file and manage emails in the shared team mailbox and contribute to daily operational meetings.
• Support continuous‑improvement initiatives and promote health‑and‑safety awareness.

Required profile

• Proven experience in a customer‑facing or service environment.
• High level of organisation, attention to detail and strong problem‑solving abilities.
• Excellent communication skills, both written and verbal.

Required skills

• Intermediate to advanced proficiency in Microsoft Word.
• Intermediate to advanced proficiency in Microsoft Excel.
• Experience with SAP or a similar ERP/database system (highly advantageous).

What we offer

• Competitive hourly rate of £14‑£15 (approximately £27,000 per annum).
• Hybrid working model – four days on‑site, flexibility to work from home.
• Full‑time permanent hours (37.5 h/week) on a 10‑month fixed‑term contract, with the possibility of extension.
• Monday‑Thursday 9:00‑17:00, Friday 9:00‑15:30 with a 45‑minute daily break.
• Immediate start date.