Customer Service Administrator – High Wycombe (Permanent)

About the role

This permanent position is based in High Wycombe and offers a stable, full‑time schedule (Monday‑Friday, 09:00‑17:00) with free onsite parking. You will join a growing industry leader and support both internal and external sales teams while delivering high‑quality customer service.

Key responsibilities

• Answer incoming phone calls and emails, providing prompt and courteous assistance.
• Process orders, issue quotations, and handle goods return requests and credit notes.
• Maintain accurate daily, weekly and monthly reports.
• Keep the CRM system up‑to‑date with all customer interactions.
• Liaise with other departments to ensure seamless service delivery.
• Support the sales teams with administrative tasks and documentation.

Required profile

• Minimum 3 years experience in a Customer Service or Client Services role.
• Strong computer literacy, especially with Microsoft Outlook, Word and Excel.
• Proven experience using a CRM system.
• Demonstrated ability to resolve complaints and handle export order processing (training provided if needed).

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• CRM system usage

What we offer

• Competitive salary ranging from £20,000 to £23,000 per year.
• Full‑time permanent contract.
• Onsite parking and a supportive team environment.