Customer Service Administrator – Hybrid – £30k

About the role

If you're looking for an administration role that offers more than spreadsheets, filing and watching the clock, this could be the opportunity for you. We're recruiting a Customer Service Administrator to join a friendly, supportive team within a successful and growing organisation. You'll be involved in everything from preparing customer quotations and coordinating projects to supporting marketing campaigns and speaking with clients.

Key responsibilities

• Preparing quotations and commercial proposals for customers
• Liaising with clients and responding to enquiries
• Keeping customer information and CRM systems up to date
• Coordinating contracts, applications and project information
• Researching prospective customers
• Helping to create email campaigns, case studies and company news
• Producing monthly reports
• Supporting the wider sales and project teams
• Suggesting ways to improve systems and working practices

Required profile

• Some experience in administration, customer service or sales support
• Excellent organisation and attention to detail
• A confident and friendly communication style
• Good written English
• Positive, enthusiastic and dependable approach
• Confidence to ask questions and contribute ideas
• Genuine desire to learn and progress

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Hybrid working
• Competitive salary (£30,000‑£31,000 per year)
• Full training and clear career progression
• Supportive team culture