Customer Service Administrator – Immediate Start

About the role

We are seeking a highly organised Customer Service Administrator to join a well‑established manufacturing business in Bridgwater. You will act as the central point of contact for customers, managing the end‑to‑end order process from initial enquiry through to delivery and follow‑up.

Key responsibilities

• Process customer orders accurately and on time, ensuring all requirements are captured.
• Maintain professional communication with customers via phone, email, letter and face‑to‑face throughout the order lifecycle.
• Record all customer interactions and keep the price list and documentation up to date.
• Support the sales team by providing requested information and preparing/dispatching samples.
• Resolve or appropriately escalate customer service issues.
• Answer telephone and barrier access lines.
• Assist the accounts team with invoice queries.
• Perform ad‑hoc duties as required.

Required profile

• Strong attention to detail and ability to manage changing priorities.
• Excellent time‑management and organisational skills.
• Proactive, self‑disciplined and able to work with minimal supervision.
• Effective written and verbal communication skills.
• Team‑player with a flexible approach to collaborating with multiple stakeholders.

Required skills

What we offer

• £30,170 annual salary.
• 22 days annual leave plus bank holidays.
• Free parking and Cycle‑to‑Work scheme.
• Company pension (4% employer / 5% employee).
• Supportive, collaborative team in a forward‑thinking, rapidly growing business.