Customer Service Administrator

About the role

We are seeking a Customer Service Administrator to support a busy team on a temporary basis. The role combines telephone handling, scheduling and general administrative duties to ensure smooth daily operations.

Key responsibilities

• Answer inbound and make outbound calls to customers and local authorities.
• Log service requests and call details accurately in internal systems.
• Arrange equipment deliveries and collections.
• Coordinate planned preventative maintenance technician call‑outs.
• Provide general administrative support to keep daily processes running efficiently.

Required profile

• Excellent telephone manner and strong customer‑service orientation.
• Clear written communication, high attention to detail and strong organisational abilities.
• Ability to juggle multiple tasks in a fast‑paced environment.
• Previous experience in scheduling, coordination or administration is preferred but not essential.

Required skills

What we offer

• Competitive hourly rate of £13.85–£14.80 (depending on experience).
• Monday‑to‑Friday schedule, no weekend work.
• Remote working once fully trained.
• 3‑6 month temporary contract with the opportunity to gain experience in a well‑established organisation.