Customer Service Administrator

About the role

We are looking for a Customer Service Administrator to join a reputable manufacturing business in Stonehouse. You will be the first point of contact for customers, handling enquiries, complaints and ensuring a swift, positive resolution.

Key responsibilities

• Provide a first response to all customer complaints and queries.
• Investigate issues, identify root causes and propose appropriate solutions.
• Log and manage cases accurately within the company’s internal system.
• Keep customers informed of progress throughout the enquiry lifecycle.
• Liaise with Production, Dispatch, Purchasing and Sales teams to resolve issues.
• Monitor and prioritize your workload to meet service level targets.
• Escalate complex cases when additional support is required.
• Maintain professional standards and a high level of customer service at all times.

Required profile

• Self‑motivated team player with strong organisational and time‑management abilities.
• Ability to prioritise tasks and work calmly under pressure.
• Positive, customer‑focused attitude.

Required skills

What we offer

• Full‑time, Monday‑Friday schedule (8:30 am – 5:00 pm).
• Starting salary of £26,748 per annum with tiered progression through training.
• Supportive leadership and a strong team environment.
• Opportunities for long‑term career development within a growing manufacturing company.