Customer Service Administrator

About the role

Our client is looking for a Customer Service Administrator to join a busy, growing team. You will process customer orders, respond to enquiries and collaborate with internal departments to ensure timely, accurate deliveries.

Key responsibilities

• Receive and process customer orders, acknowledging them promptly.
• Keep customers updated on order progress and delivery status.
• Respond to enquiries via phone and email.
• Process orders using the SAP system and update customer information accurately.
• Place procurement orders when required and monitor back‑orders.
• Work closely with Production, Warehouse, Finance and other internal teams to fulfil orders efficiently.
• Maintain accurate records and filing of customer orders.

Required profile

• Previous experience in customer service (administration experience desirable).
• Strong communication skills with a friendly, professional telephone manner.
• Good IT confidence and excellent attention to detail.
• Ability to manage a busy workload, prioritise tasks and work proactively.
• Team‑focused attitude with a commitment to excellent service.

Required skills

• SAP