Customer Service Administrator

About the role

Our client, an international business based in Westbury, is seeking a Customer Service Administrator to join a busy, friendly team. The role combines front‑line customer interaction with a range of administrative duties, supporting the Client Services department.

Key responsibilities

• Answer inbound phone calls and respond to customer emails promptly.
• Log and manage product returns, ensuring accurate records.
• Produce regular client reports and update shipping exceptions.
• Maintain and update client information and documentation.
• Take notes during internal meetings and distribute minutes.
• Provide general administrative support to the commercial team.

Required profile

• Previous experience in customer service or administrative roles.
• Strong communication and organisational abilities.
• High attention to detail and ability to multitask.
• Capability to prioritise workload effectively.

Required skills

• Proficiency with Microsoft Excel.

What we offer

• Permanent contract with a salary of £26,040 per year plus benefits.
• Hybrid working – three days in the office (Tuesday‑Thursday) and two days remote.
• Standard office hours: Monday‑Thursday 9 am‑5 pm, Friday 9 am‑4 pm.