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This job expired on 26/09/2026. It no longer accepts applications.

Customer Service Administrator

Jackson Hogg · Cramlington

🇬🇧 English

Job description

About the role

We are seeking a Customer Service Administrator to join an established engineering company in Cramlington. You will be the first point of contact for customers, handling calls, enquiries and emails while delivering a high standard of service.

Key responsibilities

  • Answer incoming telephone calls and respond to customer enquiries promptly.
  • Manage and reply to customer emails, ensuring timely communication.
  • Process orders and keep customer records up to date.
  • Provide administrative support to colleagues across the business.
  • Build and maintain positive relationships with customers and suppliers.

Required profile

  • Excellent communication and organisational abilities.
  • Previous experience in customer service administration.
  • A positive, friendly and professional attitude.
  • Strong attention to detail and good IT proficiency.
  • Ability to work effectively within a small team.

Required skills

    What we offer

    • A friendly, relaxed working environment.
    • Supportive and approachable colleagues.
    • Varied and interesting tasks.
    • Opportunities to develop your skills.

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    Published 2 months ago

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    Jackson Hogg

    Cramlington

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