Customer Service Administrator

About the role

The Customer Service Administrator will support the Customer Service Team Leader in a busy call‑centre environment, handling inbound calls and performing data entry for the NHS Wheelchair Service. This full‑time, onsite position offers a stable 40‑hour week and a clear career pathway within the service centre.

Key responsibilities

• Answer telephone calls, verify client information and record details accurately in the bespoke database.
• Enter, retrieve and update data using the in‑house system.
• Schedule daily technician visits and manage run‑lists.
• Resolve routine queries, research solutions and escalate unresolved issues.
• Uphold Equal Opportunities and Dignity at Work policies.
• Perform any additional duties as directed by the line manager.

Required profile

• Basic IT literacy and good communication skills.
• Attention to detail and accuracy in record‑keeping.
• Team‑player attitude with the ability to multitask.
• Self‑motivated, dependable and customer‑focused.
• Commitment to confidentiality of service‑user information.

Required skills

What we offer

• Competitive salary of £26,562 per annum.
• Full‑time permanent contract (40 hours per week).
• Opportunity to work within a public‑health partnership.