Customer Service Administrator

About the role

We are seeking a confident, customer‑focused Customer Service Administrator to join a busy contact centre in Liverpool. Working primarily over the phone, you will be the first point of contact for customers, handling a wide range of enquiries and delivering an outstanding experience.

Key responsibilities

• Handle a high volume of inbound and outbound customer calls in a professional and friendly manner
• Act as the first point of contact for customer enquiries and requests
• Take ownership of issues and see them through to resolution
• Provide clear, accurate, and timely information over the telephone
• Build rapport and trust with customers during every interaction
• Conduct security and verification checks before discussing account information
• Accurately update customer records and maintain detailed call notes
• Manage complaints and escalations in line with company procedures
• Work towards individual and team service, quality, and productivity targets
• Contribute to a positive and supportive team environment

Required profile

• Excellent telephone communication skills
• Previous experience in a customer‑facing environment
• Confidence handling customer conversations and challenging calls
• Strong listening skills and the ability to ask effective questions
• Professional and empathetic approach when dealing with customers
• Good attention to detail and administrative accuracy
• Ability to follow processes and procedures consistently
• Strong problem‑solving skills and a customer‑first mindset

Required skills

What we offer

• Full training and ongoing coaching
• Supportive and collaborative team environment