Customer Service Administrator

About the role

We are looking for a Customer Service Administrator to join our friendly team in Harlow. You will be the first point of contact for customers, handling enquiries primarily via email and supporting them by phone when needed. The role focuses on delivering a seamless experience from order to delivery.

Key responsibilities

• Respond to customer enquiries via email and telephone.
• Resolve customer issues quickly and professionally.
• Provide order and delivery support.
• Liaise with internal departments to ensure accurate information.
• Maintain accurate customer records.
• Contribute ideas to improve service and customer experience.
• Support customers purchasing through online and marketplace channels.

Required profile

• Previous experience in a customer service or support role.
• Excellent written and verbal communication skills.
• Strong attention to detail and a positive, friendly approach.
• Ability to stay calm under pressure and work proactively.
• Organised and passionate about delivering exceptional customer experiences.

Required skills

What we offer

• Competitive salary of £28,000‑£30,000 per year.
• Full‑time, Monday‑Friday working pattern.
• Opportunity to contribute to a customer‑centric business.