Customer Service Administrator – Order Coordination

About the role

We are seeking an experienced Customer Service Administrator to join a busy team in Bishop Auckland. You will act as the main point of contact for customers, handling orders, queries and complaints while working closely with sales and production to ensure a seamless experience.

Key responsibilities

• Collaborate with sales and production teams to enhance the overall customer experience.
• Coordinate order processing, ensuring accurate data entry and timely updates.
• Manage order amendments and provide customers with delivery dates and confirmations.
• Produce weekly delivery reports and communicate any delays caused by production issues.
• Support the order processing team during peak periods and assist with transport‑related issues.
• Identify and propose improvements to systems, processes and procedures.

Required profile

• Previous experience in a customer service or order processing role.
• Ability to work quickly while maintaining high attention to detail.
• Strong verbal and written communication skills.
• Calm and professional demeanor under pressure.
• Commercial awareness and proactive problem‑solving attitude.

Required skills

• Experience using ERP or MRP systems.
• Proficiency with Microsoft Office applications.