Customer Service Administrator (Temp to Perm)

About the role

We are seeking a proactive and friendly Customer Service Administrator to join our Crawley team on a temporary‑to‑permanent basis. You will be the first point of contact for customers and third parties, handling enquiries across multiple channels and ensuring records are accurate and up‑to‑date.

Key responsibilities

• Communicate with customers and third parties via phone, email, text and other channels.
• Make outbound calls to gather information and progress enquiries.
• Accurately update and maintain customer records in internal databases.
• Participate in daily team catch‑ups and contribute to a positive team environment.
• Handle a variety of customer questions and support colleagues across different areas when required.
• Follow up on outstanding information and ensure records remain current.
• Take ownership of enquiries, providing timely updates and resolutions.
• Identify opportunities to improve processes and enhance the customer experience.
• Develop knowledge and skills through ongoing training and coaching.

Required profile

• Enjoys speaking with people and building positive relationships.
• Highly organised and accurate in work.
• Capable of working independently and as part of a team.
• Remains calm and professional when handling sensitive information.
• Takes pride in delivering excellent customer service.

Required skills

What we offer

• Employment directly with Office Angels with dedicated support.
• Eye‑care vouchers for VDU‑related glasses.
• Assistance in finding permanent roles and interview coaching.
• Weekly pay and optional pension scheme with employer contributions.
• 28 days paid annual leave (weekly accrual).
• Equal‑opportunity employer.