Customer Service Administrator – Warranty Department

About the role

The Customer Service Administrator will be the primary point of contact for warranty claims, ensuring customers receive a seamless and efficient experience. Working within a fast‑paced, customer‑focused environment, you will coordinate service activities, manage documentation and support internal teams to maintain high service standards.

Key responsibilities

• Respond to warranty claims via phone and email promptly and professionally.
• Log all communications and maintain accurate records in the CRM system.
• Coordinate dispatch of replacement parts and raise associated orders.
• Arrange collections of faulty components following company procedures.
• Authorise and organise service call‑outs in line with warranty terms.
• Process invoices and manage documentation related to service visits.
• Analyse service reports to identify recurring issues and improvement opportunities.
• Build and maintain effective relationships with external service partners.

Required profile

• Organised and proactive with excellent written and verbal communication.
• Experience in a fast‑paced, customer‑focused environment.
• Strong administration skills and ability to manage a varied workload.
• Ability to prioritise tasks effectively.
• Good IT proficiency, including Microsoft Office.

Required skills

• Microsoft Office

What we offer

• Stable and growing business with a supportive team environment.
• Generous contributory pension and cycle‑to‑work scheme.
• Corporate gym membership and free parking.
• Competitive salary and benefits package, including 25 days holiday plus bank holidays.
• Opportunities to develop skills in a varied role.