Customer Service Adviser

About the role

We are seeking a Customer Service Adviser to provide comprehensive support to the public and internal departments, handling enquiries via phone, email, and post. The role contributes to the efficient operation and development of council services in Hove.

Key responsibilities

• Serve as the primary contact for client enquiries, responding by phone, email, post, or directing to appropriate officers.
• Coordinate and manage formal complaints, councillor enquiries, and Freedom of Information requests, ensuring statutory deadlines are met.
• Prioritise technical, health and safety, and other public enquiries, recording actions and reporting incidents.
• Conduct detailed ownership searches for legal documentation using council and external systems.
• Prepare invoice requests for fees and assist with tree surveys for arboricultural projects.
• Handle and safeguard sensitive and confidential information.
• Participate in staff meetings, training, and supervision sessions.

Required profile

• Education to NQF Level 2 or equivalent.
• Experience communicating with the public, handling enquiries and complaints in a busy office environment.
• Background in customer service, including technical enquiry resolution and report preparation.

Required skills

• Proficient use of Microsoft Word.
• Proficient use of Microsoft Excel.
• Proficient use of Microsoft Outlook.