Customer Service Advisor – 6‑month Fixed‑Term

About the role

DPD is seeking a motivated Customer Service Advisor to join its busy Docklands hub on a six‑month fixed‑term contract. You will act as the first point of contact for both internal and external customers, helping them with parcel collection, delivery status, and proof of delivery.

Key responsibilities

• Answer inbound queries about delivery status and provide Proof of Delivery (POD) where required.
• Investigate missing parcels, resolve delivery disputes and communicate outcomes to customers.
• Collaborate with drivers, shift managers and operations managers to identify and resolve service issues.
• Promote DPD products and services to existing and potential customers.

Required profile

• Proven experience in a fast‑paced customer service environment.
• Strong telephone etiquette and the ability to build rapport quickly.
• Professional, polite and willing to go the extra mile for customers.
• High level of self‑motivation and initiative for problem‑solving.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Competitive salary of circa £24,700 per year plus LWA.
• Holiday trading, enhanced maternity/paternity package, and free life assurance (4× salary).
• Free onsite car parking, health kiosks, and a supportive, inclusive workplace culture.