Customer Service Advisor – 6‑Month Temporary (Hybrid)

About the role

We are looking for a Customer Service Advisor to join a busy, fast‑paced support team on a six‑month temporary contract. The role is hybrid, offering flexible hours while you act as the first point of contact for customers across phone, email and web‑chat. You will help resolve queries, support account access and ensure a high‑quality experience.

Key responsibilities

• Provide first‑line support via phone, email and web‑chat.
• Assist customers with account access issues, including login problems.
• Handle inbound and outbound calls in a contact‑centre environment.
• Manage a high volume of queries and ensure timely resolution.
• Escalate complex issues to senior teams when necessary.
• Maintain accurate records and follow internal processes.

Required profile

• Previous experience in customer service or contact‑centre roles.
• Excellent written and verbal communication skills.
• Ability to work across multiple systems and communication channels.
• Strong problem‑solving ability with attention to detail.
• Positive, flexible attitude and ability to work independently or as part of a team.

Required skills

What we offer

• Six‑month fixed‑term contract.
• Hybrid working model with flexible hours.
• Friendly and supportive team environment.