Customer Service Advisor – Complaints (Plymouth)

About the role

Join a dedicated team providing first‑time solutions for Royal Mail customers via telephone and email. This temporary position is based in Plymouth and focuses on handling complaints efficiently while maintaining high service quality.

Key responsibilities

• Provide first‑time solutions for customers through phone and email.
• Handle consecutive calls and manage complaints professionally.
• Deliver excellent service within agreed handling times.

Required profile

• Passion for delivering great customer experiences.
• Confidence taking consecutive calls and handling complaints.
• Ability to prioritize workloads and adapt to changing demands.
• Strong spoken English and clear communication.
• Self‑motivated, able to work independently or as part of a team.
• Call‑centre experience desirable but not essential.

Required skills

• Quick, accurate typing with high attention to detail.
• Excellent telephone manner and telephony experience.
• Proficiency with email, spreadsheet and word‑processing software.
• Ability to handle difficult complaints professionally and resiliently.

What we offer

• Pay rate of £13.93 per hour.
• Temporary fixed‑term contract up to 12 weeks, with potential extension.
• Approximately 37.5 hours per week, Monday‑Saturday (Saturday work essential).
• Training period with limited annual leave initially.