Customer Service Advisor – Financial Services

About the role

This is a hybrid, late‑shift position supporting a fast‑growing financial services business in London. You will be the first point of contact for customers handling account, payment and transaction enquiries, gaining exposure to a regulated environment from day one.

Key responsibilities

• Handle inbound customer calls regarding accounts, payments and transactions.
• Resolve queries on the first contact where possible and escalate when necessary.
• Accurately record customer information and case notes in internal systems.
• Investigate issues and follow them through to resolution.
• Identify and support customers in vulnerable circumstances in line with company policy.
• Adhere to internal procedures and regulatory standards on every interaction.

Required profile

• Previous customer service or contact‑centre experience (financial services background welcome but not essential).
• Clear, confident communication and strong listening skills.
• High attention to detail, especially in a regulated environment.
• Ability to learn new systems and software quickly.
• Composure in a fast‑paced, high‑volume setting.
• Availability to work the 2 pm – 11 pm shift pattern.

Required skills

What we offer

• Full training and ongoing development, including support for financial‑services qualifications.
• Hybrid working after the training period (3 days office, 2 days home).
• Clear progression routes into complaints, fraud, operations and beyond.
• Supportive team environment within a rapidly expanding business.