Customer Service Advisor – Fixed Term (12 months)

About the role

Join a fast‑paced, people‑focused team as a Customer Service Advisor on a 12‑month fixed‑term contract. You will be the primary point of contact for customers, handling enquiries across multiple channels while supporting internal teams.

Key responsibilities

• Manage incoming customer enquiries via phone, email and web‑chat.
• Act as the main point of contact for customers and internal stakeholders.
• Maintain accurate records, systems and documentation.
• Support wider teams with workflow coordination, reporting and general assistance.
• Resolve customer queries efficiently while maintaining high service standards.
• Identify opportunities to improve customer satisfaction and internal processes.
• Deliver exceptional service with a professional approach at all times.

Required profile

• Confident and proactive individual who enjoys delivering excellent service.
• Strong relationship‑building skills and a professional demeanor.
• Ability to thrive in a fast‑moving, people‑centric environment.
• Commitment to continuous improvement and personal development.
• Willingness to support team objectives and collaborate across functions.

Required skills

• Microsoft Office proficiency.
• Experience with CRM/Database systems.

What we offer

• Competitive hourly rate with performance‑related bonus.
• Hybrid working options subject to business needs.
• Free on‑site parking.
• Opportunities for long‑term career growth and development.
• Supportive, modern workplace culture.