Customer Service Advisor – French Speaking (Fixed‑Term)

About the role

This is a fixed‑term position running until 31 January 2027, starting in August or September. You will join a seasonal Customer Service team supporting LEGO fans worldwide, working in a hybrid model (up to three days remote and two days in the Slough office after training).

Key responsibilities

• Respond to consumer enquiries in English and French via phone and email.
• Handle a variety of topics including orders, returns, digital/app experiences, LEGO electronics, product quality and feedback.
• Build positive, engaging relationships with customers.
• Diagnose and resolve issues using internal tools and programs.
• Adapt to a rotating shift schedule, including weekends, to maintain service quality.

Required profile

• Fluent written and spoken English and French.
• Calm under pressure and able to maintain a friendly, energetic attitude.
• Strong communication skills and a customer‑focused mindset.
• Flexible availability for varied shifts during the peak season.

Required skills

• Solid IT/computer literacy to navigate internal systems and tools.

What we offer

• Competitive starting salary with a performance‑based bonus of up to 10%.
• Three‑week induction followed by two weeks of on‑the‑job support.
• Hybrid work flexibility (up to three remote days per week).
• Opportunity to work with a globally recognised brand and a supportive team.