Customer Service Advisor – Full-time, Middlesbrough

About the role

We are seeking a motivated Customer Service Advisor to join our growing operations team in Middlesbrough. The role is full-time, permanent and based on-site, supporting both sales and service activities through phone contact with customers.

Key responsibilities

• Handle inbound and outbound customer calls to support sales and service processes.
• Build and maintain long-term client relationships.
• Advise customers on technical products and services.
• Prepare, issue and follow up on sales and service quotations.
• Provide administrative support to sales and service functions.
• Liaise internally to ensure smooth service delivery.
• Maintain accurate records in CRM and internal systems.
• Support marketing campaigns and lead follow-up activities.

Required profile

• Passion for relationship-building and customer service.
• Confident and enthusiastic phone communication.
• Strong communication and organisational abilities.
• Proactive, target-driven mindset with ability to meet KPIs.
• Capable of managing multiple tasks and priorities.
• Willingness to learn new products and services.
• Comfortable working on-site in a busy office environment.

Required skills

• Experience using CRM systems.

What we offer

• Salary £28,000 per year.
• 25 days annual leave plus bank holidays.
• Pension scheme.
• Free parking.
• Social events.
• Annual discretionary bonus.