Customer Service Advisor – Health Services

About the role

Join AXA Health’s Customer Service team in Ipswich and become the friendly face that guides members through their healthcare journey. You will work in a supportive, flexible environment, helping customers feel confident about their health insurance and related services.

Key responsibilities

• Provide clear, empathetic advice to customers across phone, email and online channels.
• Handle a high volume of inquiries while maintaining professionalism and accuracy.
• Assess customer needs, set realistic expectations and, when necessary, communicate limits or refusals.
• Update customer records promptly using multiple internal systems.
• Stay up‑to‑date with AXA products, policies and regulatory requirements.
• Always act in the best interest of the customer, considering their personal circumstances.

Required profile

• Confident and positive communicator with strong listening skills.
• Ability to remain calm and empathetic during sensitive conversations.
• Motivated, customer‑focused attitude and a “Know You Can” mindset.
• Willingness to work a rotating shift pattern covering weekdays and Saturdays.

Required skills

• Proficiency in using multiple computer systems for data entry and retrieval.

What we offer

• Hybrid working model – initially 2 days onsite, moving to 3 days.
• Competitive starting salary (£27,539‑£28,379 per year) plus shift allowance.
• Generous holiday entitlement and wellbeing support.
• Opportunities for learning, development and career progression within a global insurer.