Customer Service Advisor (Hybrid)

About the role

We are looking for a Customer Service Advisor to join a leading consumer‑goods brand in Milton Keynes. The position is hybrid, with office‑based training and a mix of remote work on Mondays and Fridays.

Key responsibilities

• Answer inbound customer calls and act as the first point of contact.
• Support customers reporting faults across a range of equipment.
• Check and correct customer account details.
• Ensure customer contracts are in place and up‑to‑date.
• Verify that customer equipment is correctly listed.
• Maintain accurate records and follow shift schedules.

Required profile

• Confident and professional with a strong customer‑focused approach.
• Able to handle a wide range of enquiries, including challenging situations.
• Well‑organised with the ability to prioritise workload effectively.
• Target‑focused, results‑driven and a strong team player.
• Excellent timekeeping and a calm attitude when dealing with customers.

Required skills

What we offer

• Competitive hourly rate of £13.94.
• Hybrid working model after training.
• Full‑time shifts between 8:00 am and 9:00 pm, rotating patterns.
• Ad‑hoc weekend work (approximately one weekend per month).
• Comprehensive training and development opportunities.