Customer Service Advisor – Immediate Start (Temp‑to‑Perm)

About the role

We are looking for a Customer Service Advisor to join our growing team in Crawley. The role is office‑based and offers an immediate start, with the possibility of converting a temporary contract into a permanent position. You will be the first point of contact for patients, handling both inbound and outbound calls and delivering a high standard of care.

Key responsibilities

• Answer inbound calls and make outbound calls to patients.
• Provide accurate information, guidance and support in a professional, empathetic manner.
• Resolve queries promptly and ensure a positive service experience.
• Update and maintain confidential records with attention to detail.
• Liaise with internal teams to meet customer needs and follow up on issues.
• Maintain high levels of customer satisfaction on every interaction.

Required profile

• Previous experience in reception, administration, retail, airport passenger services, hospitality, travel or contact‑centre environments.
• Excellent verbal communication and listening skills.
• Professional telephone etiquette and strong customer‑service focus.
• Good attention to detail and ability to handle confidential information.
• Comfortable using standard computer systems and able to stay calm in a busy setting.

Required skills

What we offer

• £12.83 per hour, temporary‑to‑perm.
• Full training provided.
• Modern office environment in Crawley.
• Supportive and friendly team.