Customer Service Advisor

About the role

We are seeking a Customer Service Advisor to join a busy, friendly team at a well‑established local business in Nottingham. The role is full‑time, based in modern offices on the outskirts of the city centre with free parking, and offers comprehensive training.

Key responsibilities

• Handle customer enquiries via phone, email and web‑chat.
• Provide sales and technical support, including checking spare‑part availability and pricing.
• Interact with external and internal customers promptly to ensure exceptional service.
• Update internal systems with accurate information.
• Perform face‑to‑face service and sales at the counter on a rotating schedule.

Required profile

• Previous experience in a fast‑paced customer service environment.
• Excellent telephone etiquette and communication abilities.
• High level of accuracy and attention to detail.
• Strong IT aptitude, especially with Microsoft Office and email.
• Ability to quickly learn technical and product information and take initiative.

Required skills

• Microsoft Office (Word, Excel, Outlook)
• Email handling
• Web‑chat platforms

What we offer

• Competitive salary of £25,500 per year.
• Free on‑site parking.
• Full training and support.
• Winter hours 9 am‑5 pm, summer hours 8:30 am‑5 pm.