Customer Service Advisor

About the role

Join the RMG family as a Customer Service Advisor in Northwich, supporting one of the UK’s largest property management portfolios. You will be the first point of contact for customers, handling inquiries across phone, email, WhatsApp and online chat.

Key responsibilities

• Respond to inbound customer contacts, providing accurate advice and solutions.
• Record all interactions and transactions in the Salesforce system.
• Process documentation generated from customer contacts and forward it to relevant teams.
• Participate in cross‑departmental projects as required.
• Work a rotating 4‑week shift pattern, including weekend coverage.

Required profile

• Self‑motivated with a positive attitude.
• Strong communication skills and the ability to demonstrate empathy.
• Willingness to learn and develop within a supportive environment.
• Previous customer service experience is beneficial but not essential.

Required skills

• Proficiency with Salesforce or similar CRM platforms.

What we offer

• Full training and ongoing coaching with a dedicated mentor.
• Opportunities for career progression within RMG.
• Competitive salary and benefits.