Customer Service Advisor

About the role

We are looking for a Customer Service Advisor to join our Bracknell contact centre. You will be the first point of contact for customers seeking mobile phone deals and support, delivering a seamless and personalised experience across multiple channels.

Key responsibilities

• Handle inbound enquiries via telephone, live chat and email, providing accurate information and solutions.
• Achieve individual and team KPIs, focusing on first‑time resolution.
• Work independently and collaboratively to maintain high service standards.
• Document interactions and update customer records in line with company procedures.

Required profile

• Previous experience in a customer‑service or call‑centre environment.
• Strong verbal and written communication skills.
• Ability to thrive in a fast‑paced, target‑driven setting.
• Motivation to be valued as a team member and contribute to continuous improvement.

Required skills

• Proficiency with Microsoft Office 365.

What we offer

• Competitive salary £22,000‑£28,000 per year.
• Individual monthly performance bonus.
• 22 days holiday plus bank holidays.
• Pension scheme, free parking and social activities.
• Permanent contract with a 7.5‑hour shift and occasional weekend work.