Customer Service Advisor
DX Network Services · Dartford
Job description
About the role
Our Customer Service Assistants live our customer promise – Delivered Exactly – by delighting our customers each time. In this full‑time position you will provide proactive, timely support to a diverse range of demanding customers, working closely with operational and account‑management teams.
Key responsibilities
- Receive and handle all inbound, internal and external customer queries and manage them to resolution for specific accounts.
- Action all queries in line with required processes and service level agreements.
- Work as part of a team to ensure great customer service delivery every time.
- Engage proactively with service centres to ensure customer requirements are received and actioned.
- Identify and act on escalation issues and support customer accounts as needed.
What we offer
- Competitive rate of pay (£17,183.92 per year).
- Company‑funded health cash plan.
- 20 days holiday plus bank holidays, increasing with length of service.
- Long‑service recognition scheme.
- Enhanced maternity & paternity benefits.
- Company pension scheme and life assurance.
- Employee assistance programme including 24/7 virtual GP.
- DX discounts portal and excellent career progression opportunities.
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DX Network Services
Dartford
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