Customer Service Advisor

About the role

Barclays is looking for a Customer Service Advisor to join its Sunderland team. You will start with core telephony training and progress through structured development, including complaints handling and specialist skill sets. The role is hybrid, allowing you to work both on‑site and remotely.

Key responsibilities

• Provide timely, professional service for customer queries about accounts, products and services via phone, chat and email.
• Collaborate with internal teams to promote and integrate customer‑care initiatives.
• Maintain accurate customer records and documentation.
• Identify industry trends and implement best practices in customer care.
• Escalate complex issues to senior teams as required.

Required profile

• Experience in customer service (internal or external).
• Ability to handle a high volume of queries without compromising quality.
• Strong written and verbal communication skills.
• Good time‑management and prioritisation in a fast‑paced environment.
• Desire to develop and progress a career in banking operations.

Required skills

• Proficiency with Microsoft Office applications.
• Solid PC skills.