Customer Service Advisor – On‑Call Rota (Medical Devices)

About the role

We are seeking a proactive Customer Service Advisor to join a leading global medical device company in Abingdon. You will be the first point of contact for our worldwide customer base, handling routine orders and supporting our critical on‑call services.

Key responsibilities

• Provide friendly, professional assistance across multiple communication channels.
• Process orders, track deliveries and manage returns accurately.
• Perform day‑to‑day administrative tasks to keep operations running smoothly.
• Collaborate with team members to share knowledge and maintain high service standards.
• Follow internal policies, regulatory guidelines and quality procedures.
• Participate in a 24/7 on‑call rota for the ‘Chemist on Call’ service.

Required profile

• Experience in a customer‑facing or contact‑centre environment, or strong transferable skills.
• Excellent verbal and written communication with a caring approach.
• Ability to stay calm under pressure and manage multiple tasks.
• Problem‑solving mindset with a genuine desire to help customers.

Required skills

What we offer

• Annual salary of £27,500 plus a £3,000 shift allowance.
• 12‑month fixed‑term contract (37.5 hours per week, Monday‑Friday).
• On‑site role in Abingdon with a supportive team environment.