Customer Service Advisor – On‑site (Swindon)

About the role

We are partnering with a global, customer‑focused business that needs a friendly Customer Service Advisor to join their team in Swindon. As the first point of contact, you will handle enquiries by phone, email and live chat, delivering professional, empathetic and efficient support to every customer.

Key responsibilities

• Answer inbound customer calls, emails and live‑chat messages.
• Provide accurate information and resolve queries in a timely manner.
• Maintain a courteous and professional tone throughout all interactions.
• Document customer interactions using the company’s systems.

Required profile

• Strong verbal and written communication skills.
• Ability to build rapport quickly with customers.
• Comfortable working in a fast‑paced, multitasking environment.
• Positive attitude, reliability and willingness to learn.
• Previous call‑centre or customer‑service experience is desirable but not essential.

Required skills

• Basic computer literacy.

What we offer

• Full training and a supportive team environment.
• Flexible part‑time hours.
• Opportunity to gain valuable customer‑facing experience.
• Potential for permanent placement and hybrid working after the initial period.